Refund & Cancellation Policy
Last updated: 31st July 2026
Digital product, delivered instantly
Doodle Dream sells a digital download — a full-resolution image file. Because it is generated and delivered immediately upon payment, there is no physical shipping and no order to "cancel" once payment is complete.
General policy: no refunds after delivery
As the artwork is generated and delivered instantly, we generally do not offer refunds once the HD image has been successfully delivered to you (shown for download and/or emailed).
Exception: technical failure
If your payment was successful but you did not receive your HD image — the download didn't appear and no email arrived within a reasonable time — contact us and we will either redeliver your artwork or issue a full refund, whichever you prefer.
How to request a refund
Email contact@doodledream.art with your order reference (included in your confirmation email) and a short description of the issue.
Processing time
We aim to respond to refund requests within 1-3 business days. Approved refunds are issued back to your original payment method via Razorpay and may take a few additional business days to reflect, depending on your bank or payment provider.